Refund policy

Refund & Return Policy

Last updated: September 14, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it. Items must be unworn or unused, with all original tags attached, and in their original packaging.

You will also need your receipt or proof of purchase.

To start a return, please contact us at support@westrowluxury.shop.

Please do not send your item back before contacting us and receiving return instructions. Items sent back without first requesting a return may not be accepted.

If your return is approved, we will provide you with instructions on where and how to send your package.

You can always contact us at support@westrowluxury.shop with any questions regarding returns.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives defective, damaged, or you receive the wrong item, please contact us immediately at support@westrowluxury.shop and include your order number and clear photos of the item and packaging.

We will review the issue and work with you to find an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

Personalized or custom-made products
Items that have been worn, used, altered, or damaged after delivery
Items without their original packaging, tags, or accessories
Gift cards
Final sale items

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item for a different product, the fastest way is to return the original item following our return process.

Once your return has been approved, you can place a new order for the item you want.

Return Shipping

Return shipping costs and any applicable fees will depend on the reason for the return.

If the return is due to an incorrect, defective, or damaged item, please contact us before returning the product so we can provide further instructions.

For other returns, the customer may be responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@westrowluxury.shop.