Last updated: September 14, 2026
Our Commitment
At Westrow Luxury, every order is handled with care. We are committed to delivering your purchase safely, efficiently, and with full transparency — from the moment you check out to the moment it arrives at your door.
1. Order Processing
All orders are typically processed within 1–3 business days after payment is successfully confirmed.
Please note:
- Orders are not processed or shipped on weekends or U.S. public holidays
- Processing time is separate from shipping/delivery time
- During peak seasons, promotions, or high-volume periods, processing may take slightly longer than usual
- Once your order ships, you will receive a shipping confirmation email with tracking information (when available)
2. Shipping & Delivery Times
Estimated delivery times are displayed at checkout and represent the most accurate timeframe for your order. These estimates may vary based on your location, the shipping carrier, weather conditions, and other factors outside our control.
Please note: Delivery estimates do not include order processing time. Westrow Luxury does not guarantee specific delivery dates unless expressly stated.
3. Shipping Costs
All applicable shipping charges are calculated and displayed at checkout before you complete your purchase — no surprises.
Free shipping promotions, when available, are subject to the terms and conditions displayed at the time of the offer.
4. Shipping Address
Please double-check that your shipping address is accurate and complete before placing your order.
- Once an order has been processed or shipped, we may be unable to modify the shipping address
- Westrow Luxury is not responsible for orders delivered to an incorrect address provided by the customer
- If you notice an address error immediately after placing your order, contact us right away at support@westrowluxury.shop and we will do our best to assist — though changes cannot be guaranteed once the order is in processing
5. Order Tracking
When tracking is available, your tracking number will be sent to the email address used at checkout.
- Please allow a few hours for tracking information to become active after the carrier receives your package
- If your tracking has not updated after several business days, contact us at support@westrowluxury.shop and we will look into it for you
6. Delayed or Lost Packages
While we partner with reliable shipping carriers, Westrow Luxury is not responsible for delays caused by:
- Shipping carrier issues or backlogs
- Severe weather or natural disasters
- Customs processing (international orders)
- Transportation disruptions or strikes
- Incorrect addresses provided at checkout
- Other circumstances beyond our reasonable control
If your package appears delayed or lost, please contact us at support@westrowluxury.shop with your order number and we will work with you to determine the best next steps.
7. Delivered But Not Received?
If your tracking shows "Delivered" but you haven't received your package, please take the following steps before contacting us:
- Check your mailbox and usual delivery spot
- Look around your front door, back door, or porch
- Ask household members or neighbors
- Check any delivery instructions linked to your address
- Contact the shipping carrier directly using your tracking number
If you've completed these steps and still cannot locate your package, reach out to us at support@westrowluxury.shop with your order number and we'll be happy to assist.
8. Incorrect or Damaged Orders
Please inspect your order as soon as it arrives. If you receive the wrong item or your order arrives damaged:
- Contact us immediately at support@westrowluxury.shop
- Include your order number and clear photographs of the item and its packaging
- We will review your case and work quickly to make it right
9. International Shipping
Westrow Luxury currently primarily serves customers in the United States.
If international shipping becomes available in the future, all applicable shipping costs, delivery estimates, customs duties, import taxes, and other destination-country fees will be clearly communicated at or before checkout.
Please note that customers are responsible for any customs duties or import fees imposed by their country's authorities.
10. Contact Us
Have questions about your order or our shipping process? We're here to help.
Westrow Luxury
Email: support@westrowluxury.shop
Website: westrowluxury.shop