Privacy policy

Privacy Policy

Last updated: September 14, 2026

Westrow Luxury ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Westrow Luxury is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase or other transaction using our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with our Services, where you live, and as permitted or required by applicable law:

Contact details including your name, billing address, shipping address, phone number, and email address.
Payment information including payment card information, financial account information, transaction details, form of payment, and payment confirmation. Payment information is generally processed securely by our payment providers.
Account information including your username, password, preferences, and settings, if you create an account.
Transaction information including the products you view, add to your cart, purchase, return, exchange, or cancel, as well as your transaction history.
Communications with us including information you provide when contacting customer support or otherwise communicating with us.
Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including information about how and when you interact with or navigate our Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, place an order, visit or use our Services, communicate with us, or otherwise provide information to us.
Automatically through our Services, including information collected from your device when you browse or use our website and through cookies and similar technologies.
From our service providers, including technology, payment, fulfillment, shipping, analytics, and customer support providers that process information on our behalf.
From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Provide, Maintain, and Improve the Services. We use your personal information to provide our Services, process and fulfill orders, process payments, arrange shipping, facilitate returns and exchanges, provide customer support, maintain accounts, remember preferences, and improve your shopping experience.
Marketing and Advertising. Where permitted by applicable law and subject to your choices, we may use your personal information to send marketing, advertising, and promotional communications by email or other permitted channels. We may also use information about your interactions with our Services to provide relevant advertising on our website or other websites.
Security and Fraud Prevention. We may use personal information to authenticate accounts, process secure transactions, detect and prevent fraud, investigate potentially illegal or harmful activity, protect our customers and business, and maintain the security of our Services.
Communicating With You. We may use your personal information to respond to inquiries, provide customer support, communicate about your orders, and maintain our business relationship with you.
Legal and Compliance Reasons. We may use your personal information to comply with applicable laws, regulations, legal processes, or valid governmental requests; investigate disputes or potential violations of our policies; and protect our rights, property, customers, or Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and as permitted by applicable law.

These circumstances may include:

Service providers and vendors, including Shopify and companies that provide payment processing, IT management, data analytics, customer support, cloud storage, fulfillment, shipping, fraud prevention, and other services on our behalf.
Advertising and marketing partners, where permitted by applicable law, to help us provide advertising and marketing services. Depending on where you reside, you may have rights to opt out of certain forms of targeted advertising or the sharing of personal information for targeted advertising.
At your direction or with your consent, such as when you request that we share information with a third party to provide a service to you.
Affiliates and business partners, where applicable and permitted by law.
Business transactions and legal obligations, including in connection with a merger, acquisition, financing, sale of assets, bankruptcy, legal proceeding, subpoena, court order, governmental request, or other legal obligation.

Relationship With Shopify

Our Services are hosted by Shopify, which provides the technology that enables us to operate our online store.

Information you submit through our Services may be transmitted to and processed by Shopify and other service providers that help us operate our business. These providers may be located in countries other than the country where you live.

Shopify may also process certain personal information in connection with its own services and features. Shopify's processing of personal information is governed by Shopify's applicable privacy policies.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, understand how visitors use our Services, provide relevant content and advertising, and improve website performance.

You may be able to control or disable certain cookies through your browser settings or other privacy controls. Some website features may not function properly if certain cookies are disabled.

Third-Party Websites and Links

Our Services may contain links to websites, applications, or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by Westrow Luxury, you should review that third party's privacy policy, security practices, and terms.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

Children's Privacy

Our Services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us at support@westrowluxury.shop so that we can review and take appropriate action.

Where applicable law establishes a different age threshold, we will comply with the requirements of that applicable law.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no security system is completely secure or impenetrable, and we cannot guarantee the absolute security of your information.

We retain personal information for as long as reasonably necessary to provide our Services, process transactions, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and for other legitimate business purposes.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right to Know / Access: You may have the right to request information about the personal information we collect, use, or disclose about you.
Right to Delete: You may have the right to request deletion of certain personal information.
Right to Correct: You may have the right to request correction of inaccurate personal information.
Right to Data Portability: In certain circumstances, you may have the right to receive a copy of certain personal information in a portable format.
Right to Opt Out: Depending on where you live, you may have the right to opt out of certain forms of targeted advertising, sale, or sharing of personal information.
Right to Withdraw Consent: Where processing is based on your consent, you may have the right to withdraw that consent.
Right to Non-Discrimination: Where applicable, you have the right not to receive discriminatory treatment for exercising privacy rights provided by law.

To exercise an applicable privacy right, please contact us at:

support@westrowluxury.shop

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

We will respond to valid privacy requests within the time required by applicable law.

Marketing Communications

If you receive promotional emails from us, you can unsubscribe at any time by using the unsubscribe link included in the email.

Even if you opt out of promotional communications, we may still send you non-promotional communications related to your orders, account, transactions, or other necessary Services.

Global Privacy Control

Depending on applicable law and where you reside, we may recognize certain browser-based privacy signals, such as the Global Privacy Control ("GPC"), as a request to opt out of certain forms of targeted advertising or sharing.

The rights and choices available to you may vary depending on your state or jurisdiction.

Complaints

If you have concerns or complaints about how we handle your personal information, please contact us at:

support@westrowluxury.shop

We will review and respond to your concern in accordance with applicable law.

Depending on where you live, you may also have the right to contact your applicable state or local data protection authority.

International Transfers

Because Westrow Luxury uses Shopify and other service providers, your personal information may be transferred to, stored, or processed in countries outside the country in which you reside.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or other operational reasons.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.