Privacy Policy
Last updated: September 14, 2026
Introduction
Westrow Luxury ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our store at westrowluxury.shop (the "Services").
Our store is powered by Shopify, Inc., one of the world's leading e-commerce platforms, which provides us with the secure infrastructure to operate our business.
Please read this policy carefully. By using our Services, you acknowledge the practices described herein. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to personal information.
1. Information We Collect
We collect information to provide you with a seamless and secure shopping experience. Depending on how you interact with us, we may collect:
Contact Details
Name, billing address, shipping address, phone number, and email address.
Payment Information
Payment card details, financial account information, and transaction data — processed securely through our payment providers and never stored directly on our servers.
Account Information
Username, password, preferences, and settings (if you create an account).
Transaction Information
Products viewed, added to cart, purchased, returned, exchanged, or cancelled, along with your full order history.
Communications
Any messages or information you send us through customer support or other channels.
Device & Technical Information
Browser type, IP address, device identifiers, network connection, and other technical data collected automatically when you visit our site.
Usage Information
How you navigate and interact with our website, including pages visited, links clicked, and time spent on pages.
2. How We Collect Your Information
We collect information through the following sources:
- Directly from you — when you place an order, create an account, fill out a form, or contact us.
- Automatically — through cookies, pixels, and similar tracking technologies as you browse our site.
- From service providers — including payment processors, shipping partners, analytics tools, and customer support platforms.
- From third-party partners — where permitted by applicable law.
3. How We Use Your Information
We use your personal information for the following purposes:
- Order Fulfillment — Processing payments, arranging shipping, handling returns and exchanges, and providing order confirmations.
- Customer Support — Responding to your questions, resolving issues, and maintaining our relationship with you.
- Personalization & Improvement — Remembering your preferences, improving site performance, and enhancing your shopping experience.
- Marketing & Advertising — Sending promotional emails, offers, and relevant advertising, subject to your choices and applicable law.
- Security & Fraud Prevention — Authenticating accounts, detecting fraudulent activity, and protecting our customers and business.
- Legal & Compliance — Meeting legal obligations, responding to lawful governmental requests, and enforcing our policies.
4. How We Share Your Information
We do not sell your personal information. We may share it only in the following circumstances:
- Service Providers & Vendors — Shopify, payment processors, fulfillment centers, shipping carriers, analytics providers, and other partners that help us operate our business.
- Advertising & Marketing Partners — To serve relevant ads, subject to your opt-out rights where applicable.
- Business Transactions — In connection with a merger, acquisition, sale of assets, or similar corporate event.
- Legal Obligations — When required by law, court order, subpoena, or governmental authority.
- With Your Consent — Whenever you explicitly authorize us to share your information with a third party.
5. Our Relationship With Shopify
Our store is hosted on Shopify's platform. Information you submit through our Services may be transmitted to and processed by Shopify and its affiliated service providers, which may be located outside your country of residence.
Shopify's handling of your data is governed by Shopify's own Privacy Policy. We encourage you to review it at shopify.com/legal/privacy.
6. Cookies & Tracking Technologies
We use cookies, pixels, tags, and similar technologies to:
- Keep your shopping cart and session active
- Remember your preferences
- Analyze traffic and usage patterns
- Deliver relevant advertising
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our store.
We also honor applicable browser-based privacy signals, such as the Global Privacy Control (GPC), as an opt-out request where required by law.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us immediately at support@westrowluxury.shop and we will take appropriate action.
9. Data Security & Retention
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
10. Your Privacy Rights
Depending on where you live, you may have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Right to Know / Access | Request information about the data we hold on you |
| Right to Delete | Request deletion of your personal information |
| Right to Correct | Request correction of inaccurate data |
| Right to Portability | Receive a copy of your data in a portable format |
| Right to Opt Out | Opt out of targeted advertising or data sharing |
| Right to Withdraw Consent | Withdraw consent where processing is consent-based |
| Right to Non-Discrimination | Not be penalized for exercising your privacy rights |
To exercise any of these rights, contact us at support@westrowluxury.shop. We may verify your identity before processing your request and will respond within the timeframe required by applicable law.
11. Marketing Communications
We may send you promotional emails about products, offers, and updates. You can unsubscribe at any time using the link at the bottom of any marketing email.
Even after opting out, you may still receive transactional emails related to your orders, account activity, or other essential Services.
12. International Data Transfers
Because we use Shopify and other global service providers, your information may be transferred to, stored, or processed in countries other than your own. Where required by applicable law, we will implement appropriate safeguards for such transfers.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy regularly.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out:
Westrow Luxury
📧 Email: support@westrowluxury.shop
🌐 Website: westrowluxury.shop